Frequently Asked Questions

Once the auction has started you will notice a clock symbol on the right hand side of the lot description that has the number of days, hours and minutes left until that item closes.

Once you are signed into an auction and create a watchlist there are two ways to find it. First, in the upper left hand corner of the page is a blue button that says watches. Click on the blue square and you will see your watchlist. The second way is when you are signed in you will see your name on the upper right hand side of the page with a drop down arrow. Hover your mouse over your name and it will come up with a menu with watchlist as one of the options available to select.

When you are logged in go up to your name on the upper right hand side of the screen and go to the drop down menu. Select payment information from the drop down menu to edit your credit card on file. However, if you have already registered for a current auction the change won’t register in the BidCal system until you register in the next auction. So if you have any questions, please call the office at 530-345-0840 to ensure you have the right card on file.

There are two ways to check what you have won.

While logged in your account, click on the “current bids” tab. Next to each item you placed a bid on, there will be an icon that will tell you whether you won the lot or were outbid. You can get to this tab by clicking the arrow next to your name in the upper right hand corner of the screen.

You will also receive an itemized invoice through email shortly after the close of the auction. Be sure to check your junk mail if you did not receive an itemized invoice.

We have a great feature called the Max Bid Feature to help you out. To use the Max Bid Feature, enter the maximum amount that you would like to bid on an item. Then the system will automatically bid on your behalf up to the amount you entered. For example. The bid is currently at $5, you think at the most the item is worth $100. Type in $100 in the bid box and that is your max bid. You will now be winning the bid at $10 unless the other bidder has placed a max bid as well, in that case the bid would jump to the next increment above their max. Say they had a max of $50 and your max was $100. The bid would now be $55.

As a small company, we are very limited on space and manpower. In order to run auctions efficiently, it is crucial that bidders pick up and pay for items before the last pick up date. We ask that you plan on picking up on one of the scheduled pick up days, or contact us prior to bidding.

If something happens after you won lot(s) and cannot pick up on one of the scheduled pick up days, please contact us immediately. We are willing to work with you! However, on some auctions we don’t have any wiggle room due to seller deadlines.